Frequently Asked Questions
Everything you need to know about sending flowers to Luxembourg from abroad: delivery days, costs, sizes, payment and local customs.
Ordering and delivery
How do I send flowers to Luxembourg from abroad?
To send flowers to Luxembourg from abroad, order online at LuxembourgFlorist: select a bouquet and size, choose the delivery date, fill in the recipient's details, add your card message and pay by card or PayPal. The process is identical whether you are in the US, the UK, elsewhere in Europe, Asia or Australia. A Luxembourg address consists of the house number and street, the postcode (the letter L followed by four digits, for example L-1234) and the locality. For apartments, add the name of the residence and the name on the bell. A local florist prepares and delivers the flowers.
Which towns in Luxembourg do you deliver to?
We deliver to every town in Luxembourg, from the capital to the smallest village in the north. Regular destinations include Luxembourg City, Esch-sur-Alzette, Differdange, Dudelange, Ettelbruck, Diekirch, Strassen and Bertrange, along with the Moselle towns of Remich and Grevenmacher and the Ardennes towns of Wiltz, Vianden and Clervaux. Addresses across the border in France, Belgium or Germany are not covered by this site, so check that the postcode starts with L.
What if the recipient is not home when the florist arrives?
If the recipient is out, the florist looks for a safe alternative. The recipient's phone number is required when ordering, and the florist may call to coordinate. Where possible the flowers are left with a neighbour, a reception desk or a concierge; otherwise a new delivery attempt is arranged. Many people in Luxembourg work long office hours or commute, so if the recipient is rarely home during the day, consider sending the bouquet to the workplace with the company name and floor.
Do you deliver to hospitals, offices and hotels in Luxembourg?
Yes, flowers can be delivered to hospitals, offices, banks, European institutions and hotels in Luxembourg. For hospitals, give the patient's full name, the unit and the room number if known, and confirm that the unit accepts flowers. For offices with security desks, which are common on the Kirchberg plateau and in the Cloche d'Or district, the bouquet is normally handed in at reception, so include the company name and the recipient's direct phone number. For hotels, add the guest's registered name and stay dates.
Delivery times and dates
Is same-day flower delivery available in Luxembourg?
No, same-day delivery is not offered in Luxembourg. Delivery is next-day nationwide, Monday to Saturday. Order before midnight Luxembourg time and your flowers are delivered on the next delivery day. Luxembourg uses Central European Time, so midnight there is 6:00 pm on the US East Coast and 11:00 pm in London. If the date matters, for example a birthday, schedule the order a few days ahead instead of waiting until the evening before.
Do you deliver on Sundays and public holidays in Luxembourg?
No, we do not deliver on Sundays or on the main national public holidays in Luxembourg, and the date picker blocks those dates. Holidays to plan around include New Year's Day, Easter Monday, 1 May, Europe Day on 9 May, Ascension Day, Whit Monday, National Day on 23 June, Assumption on 15 August, All Saints' Day on 1 November, Christmas Day and 26 December. When an occasion falls on one of these days, pick the closest delivery day before it.
Can I schedule a delivery ahead and ask for a specific time?
Yes, you can schedule delivery up to about three months ahead by choosing the date at checkout. Deliveries are made during the day. You are welcome to write a preferred time window in the delivery instructions, such as "morning if possible" or "after 2 pm", and the florist will try to respect it. Exact times are not guaranteed, so for a surprise at a fixed hour, an office address is often more reliable than a home.
Flowers, sizes and add-ons
What do the sizes Regular, Upgraded and Deluxe mean?
They are three versions of the same arrangement with different quantities of flowers. Regular is the base size, Upgraded has about 30% more flowers and Deluxe has about 60% more. The photo you see for each product shows the Upgraded version. Style and colours stay the same across sizes; only the fullness changes. Most arrangements on LuxembourgFlorist come in all three.
Can the florist substitute flowers in my order?
Yes, the florist may substitute individual stems when a flower is out of season or unavailable locally. Any replacement is of equal or higher value and keeps the same colours and style, so the bouquet delivered matches the look you chose. This is standard practice for hand-made arrangements and reflects what is fresh in Luxembourg on the day, which varies between the mild Moselle valley summer and the colder winter months.
What add-ons can I send with flowers to Luxembourg?
The available add-ons are a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons and a bottle of wine. You select them on the product page and they are delivered together with the flowers by the same florist. A printed card message is included free with every order, so the greeting card add-on is only needed if you want something larger.
Do you sell cakes, hampers or other gifts?
No, cakes, food hampers and other gifts are not part of our range. LuxembourgFlorist sells flowers and plants, plus the add-ons listed on each product page: chocolates, a glass vase, a teddy bear, a greeting card, balloons and wine. If you need something outside that list, it has to be arranged separately.
Is a card message included?
Yes, a printed card with your personal message is included free with every order. Type the text at checkout in any language you like: Luxembourgish, French, German, English and Portuguese are all widely read in Luxembourg. The card carries only the words you enter, so add your name at the end unless you want the flowers to arrive anonymously.
Payment and your order
What is the delivery fee, and what currency are prices in?
The delivery fee is a flat USD 14.95 per order for any address in Luxembourg, and there are no other surcharges. Prices are charged in US dollars. The site can also display approximate prices in reference currencies, including euros and British pounds, to help you compare. If your card is in another currency, your bank applies its own exchange rate to the dollar amount.
How can I pay for flowers to Luxembourg?
You can pay with an international credit or debit card (Visa, Mastercard or American Express) or with PayPal. Card payments run through Stripe on a secure, encrypted checkout. A card from any country is accepted, so there is no need for a Luxembourg bank account or billing address.
Will I receive an order confirmation?
Yes, an email confirmation with your order number is sent right after you order. Please keep it. If you need to contact us about the delivery, quoting the order number gets you faster help. If nothing arrives, check your spam folder first, then reach us through the contact form at /page/contact.
Can I change or cancel an order?
Yes, changes and cancellations are free up to 24 hours before the delivery date. Closer to delivery we will still try, but it is on a best-effort basis because the florist may have started preparing the order. Use the contact form at /page/contact and mention the order number. Replies usually come within a few hours.
What is your policy if there is a problem with the flowers?
If the flowers arrive damaged or clearly different from what was ordered, we will arrange a replacement or a refund. Write to us within 24 hours of delivery using the contact form at /page/contact, with your order number and a photo of what was delivered. We review it with the local florist and come back to you with a solution.
Who is behind LuxembourgFlorist?
LuxembourgFlorist is operated by Flowers Worldwide LLC, a US-registered company. It is part of the same family as abcFlora.com, a worldwide flower delivery service, and FlowersCloud.com. Orders made on luxembourgflorist.com are prepared and hand-delivered by local florists in Luxembourg. Customer support is handled through the contact form at /page/contact.
Occasions and etiquette in Luxembourg
When is Mother's Day in Luxembourg?
Mother's Day in Luxembourg, known as Mammendag, falls on the second Sunday of June. That is later than in the United States, Germany or Belgium, where it is in May, and much later than in the United Kingdom. Father's Day, Pappendag, is the first Sunday of October. Since there is no Sunday delivery, book Mother's Day flowers for the Saturday before, and order early because it is one of the busiest weeks of the year for florists.
Which occasions matter most for flowers in Luxembourg?
Valentine's Day, Mother's Day in June, birthdays, births and weddings are the main occasions for flower delivery to Luxembourg. There are local dates too. On Bretzelsonndeg, or Pretzel Sunday, in the middle of Lent, a man traditionally gives his sweetheart a pretzel, and a bouquet delivered the day before goes well with it. National Day on 23 June is a public holiday, so nothing is delivered then. Flowers are also the usual gift for a host when you are invited to dinner.
Which flowers should I choose or avoid for someone in Luxembourg?
Roses, tulips, peonies and seasonal mixed bouquets are safe and appreciated choices in Luxembourg. Avoid chrysanthemums as a gift: they are the flowers taken to cemeteries for All Saints' Day on 1 November and are linked to mourning. Red roses carry a romantic meaning, so pick another colour for colleagues and acquaintances. As in neighbouring countries, flowers are traditionally given in odd numbers, with thirteen left out. Luxembourg has a proud history of rose growing, so roses are always understood.
How do I send sympathy or funeral flowers in Luxembourg?
Sympathy flowers in Luxembourg are sent to the family home or to the place where the service is held, in time for the ceremony. White and pastel arrangements with lilies, roses or carnations are customary. Read the death notice in the newspaper or online first, because families sometimes ask for donations to a charity in place of flowers. Tell us the name of the deceased and the date and place of the service. A simple card reading "Sincères condoléances" in French or "Häerzlecht Bäileed" in Luxembourgish is fitting.